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Our support team is available Monday to Friday from 8am to 8pm.

Here you will find most common asked questions.

Frequently Asked Questions

You have a question or a request? Please contact us via the contact form or by email at

All orders are processed within 24 hours and shipped within 48 hours. Delivery time is usually 10 business days, but in some cases it can be as long as 20 business days.

Once your order is shipped, you will be sent an email with a tracking link to track your order.

As long as your order has not been procesed by our team, you can cancel it at any time (and at no cost). Once your order is “in process”, it is no longer possible for us to cancel it.

Do not hesitate to contact us by email at our team will do everything possible to meet your needs.

Simply email us at and we will tell you how to return your order. You are solely responsible for the cost of return shipping.

Because we want our customers to be as satisfied as possible, we offer you the opportunity to return your order within 14 days of receiving your order. Please check our return policy for more details.

If your order includes multiple items, they may be shipped separately depending on available inventory. Don’t worry, your package will be at your home soon.

Do you still need help ?

Get in touch with us !